Frequently Asked Questions
PRODUCT INFORMATION
Why Socksmith?
Socksmith was founded on the belief that socks should be anything but boring. Like a locksmith for your sock drawer, we’re here to unlock your most expressive sock game—with high standards, playful designs, and a lot of passion.
Are sock sizes the same as shoe sizes?
Not exactly! Here's how they line up:
- Women’s Socks (Size 9–11): Fits US women’s shoe sizes 5–10.5
- Men’s Socks (Size 10–13): Fits US men’s shoe sizes 7–12.5
- King Size (13–16): Fits US men’s shoe sizes 12–15
Where are your socks made?
All Socksmith socks are designed in Santa Cruz, California. We partner with vetted factories in the USA, South Korea, and China for manufacturing.
How do I care for my socks?
Machine wash cold, tumble dry low, and skip the bleach. It’s that simple. (And yes—you should wash them. Your nose will thank you.)
ORDERS & PAYMENTS
What payment methods do you accept?
Visa, MasterCard, American Express, Discover, PayPal, and Socksmith e-gift cards.
Do you offer gift cards?
Yes! You'll receive a digital gift card by email. You can forward it to the recipient or save it for later. Shop Gift Cards.
Can I change or cancel my order?
Orders can't be modified once submitted, but you may cancel by contacting us before 12 PM PT the next business day.
Do you run promotions?
We do! Sign up for our newsletter to be the first to know—and don’t worry, we’re not into spam.
SHIPPING & PACKAGE PROTECTION
When will my order ship?
Most orders ship within 24–48 hours (Mon–Fri). Orders placed during the holiday season may take longer.
What shipping options are available?
- USPS Ground Advantage
- USPS Priority Mail
- FedEx Priority Overnight
For full details, visit our Shipping Terms page.
Do you offer free shipping?
Orders $40+ or VIP Rewards members qualify for free USPS Ground shipping (7–10 business days, U.S. only).
Can I upgrade shipping after I order?
Yes, if you contact us before 12 PM the following business day with a phone number for payment.
Do you ship internationally?
Not at the moment. Check our Shipping Terms page for updates.
My package says “delivered” but I don’t have it. What now?
Check with neighbors, your leasing office, or local post office first. Still no luck? Contact us.
What is SavedBy Package Protection?
SavedBy is optional insurance for lost, stolen, or damaged packages. It’s automatically calculated at checkout based on your order total.
- To file a claim, visit: SavedBy Claims
- Questions? Email: support@savedby.io or claims@savedby.io
Does package protection apply to my Sock of the Month Club order?
Package protection (via SavedBy) does not currently cover subscription orders. If you're checking out with a subscription in your cart—along with any other items—package protection will not be available at checkout.
We're actively working on a solution and appreciate your patience in the meantime.
RETURNS & EXCHANGES
What’s your return policy?
Unworn socks in original packaging may be returned/exchanged within 30 days. Shipping fees are non-refundable.
Returning your entire order with free shipping? Contact us—we’ll email you a label.
What if my socks are defective?
We’re on it. Email a photo and your order info to store@socksmith.com within 30 days. We'll replace or refund ASAP.
Pro Tip: Be gentle when opening packages. We can't accept returns on socks damaged by scissors.
Can I return socks purchased elsewhere?
No. If you purchased from Amazon or a retailer, please reach out to them directly.
SOCK OF THE MONTH CLUB
Can I add other items to my subscription order?
You can, but only your subscription ships free. Other items may incur standard shipping costs. Shop subscriptions.
When will I receive my subscription?
- First shipment: within 1 business day
- Future shipments: 15th of each month (or next business day if it’s a weekend)
Can I use a gift card or discount code?
- Gift cards: Not accepted for subscription purchases
- Discount codes: Not applicable
- Rewards points: Can be used on 3, 6, or 12-month prepaid plans
REWARDS & REFERRALS
When do my points expire?
After 1 year of inactivity (no purchases, referrals, redemptions, or reviews).
How do I redeem points?
There are two ways to add rewards points to a purchase.
Add points directly in checkout:
- Log in
- Add items to cart
- At checkout, select your point redemption option under the order summary.
Generate a Rewards coupon code on your account page:
- Log in
- Go to your Account Page
- In the How to Use Your Points section, select an available coupon amount and click Redeem, then confirm your choice to generate a code.
- Copy the code and use it in the Discount Code box during checkout.
Where can I find my Rewards coupon codes?
Unused Rewards coupons can be found in your Rewards History on your Account page.
- Log in
- Go to your Account Page
- Under your name and rewards points summary, click the Rewards History box.
- Click the Copy icon next to an unused Rewards coupon to use at checkout.
Having trouble on mobile?
Tap “Show Order Summary” at checkout to reveal your points and discount box.
Do I earn points on every purchase?
Not on orders made using points or coupons. Shipping and tax don't earn points either.
Who can I refer?
Anyone except yourself! You’ll earn points if they spend $50+ using your referral link.
OTHER QUESTIONS
Can I use your photos?
Yes! Just tag us when you do.
Do you offer gift wrapping?
Not yet, but it’s on our radar.
Can I suggest a sock idea?
Absolutely. Use our Contact Form—our design team loves fresh ideas!
Do you make custom socks?
We don’t offer one-off customs, but for licensing inquiries, reach out via our Contact Form.
Do you offer wholesale?
Yes! Apply at Socksmith Wholesale and fill out the dealer form.
Are you accepting donations?
Our donation program is temporarily paused—but we’re excited to bring it back soon.