Shipping
We ship all orders via the United States Postal Service. At checkout, you have the option of selecting First Class shipping or Priority shipping.
First Class shipping generally takes between 4-7 days to arrive. Depending on the number of socks ordered, the total cost for shipping and handling will be anywhere from $2.50 to $4.00. Priority shipping takes between 2-3 days to arrive. Again, depending on the number of socks ordered, the total cost for shipping and handling will range from $5.00-$9.00.
Once we have shipped out your order, you will be e-mailed a tracking number. It is important for you to include your e-mail address at check out to receive your tracking number.
We ship out items Monday through Friday, excluding holidays and weekends. If you place an order Friday afternoon, it will ship out the following Monday. Generally, most orders ship out within 24 hours.
We only accept orders from the U.S., Canada, and the United Kingdom. .
Return Policy
100 Day Guarantee
If you don’t like it AND haven't worn it, we'll take it back.
If you are unsatisfied with the hosiery product for any reason, or if there is a manufacturer’s defect, you have 100 days from the date of delivery to return the item to us. You must email us if you want to return an item. Please include your name, order number, and order date so we can verify your purchase. You also must state the reason for your return, be it defect or a change of mind. We will email you back to confirm that we are expecting your return.
Once we have received your return, we will refund you the price of the item. We will not refund you the original shipping cost or the cost of shipping back the return. You will be emailed once you have been refunded.
Unless the item is a defect (ie. hole in the toe on the first wearing), we cannot accept back any item that has been worn or removed from the original packaging. We will ship used merchandise back to you. If you simply want to exchange for another pair of the same item, we are happy to ship that to you free of charge.
Please mail all returns to:
Socksmith.com
ATTN: Returns
1515 Pacific Ave.
Santa Cruz, CA 95060
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