Can I place my order over the phone?

Definitely! You can call us toll free at 888-302-7625. That number connects to our Santa Cruz store, Sockshop And Shoe Co. Don’t be alarmed, you’ve called the right place. Inform the sales associate that you want to place an order through socksmith.com and your call will be transferred to the correct department.

Do you email order confirmations?

Once you place an order, you will receive an email stating that we’ve received it. You will be emailed again once the item has shipped out. If you want to receive these confirmations, please make sure the email address you provide us is correct and that your spam filter is set up to accept emails from socksmith.com.

When will you be getting more of an item in stock?

If you are wanting to know when we will get a particular sock style in again, feel free to email us and include the brand name and style name (ie. EG Smith Boot Sock). Please understand that sometimes socks are backordered for extended periods of time. Also, companies will make certain styles for one season, and thus they are only available for a limited time before the style is completely discontinued.

Do you have a paper catalog you can mail me?

Sorry, no. Our inventory changes all the time, so it would be difficult to keep a paper catalog updated and current.

I want to open a wholesale account with you.

Sorry, but we’re a retailer too. If you are interested in carrying a specific brand, google the company for contact info. Most companies will have sales reps near your area that can work with you.
We are currently working on creating our own sock line and will open up wholesale accounts in the near future.

Is your site secure?

Yes. When you proceed to checkout where you input your shipping and billing information, you will notice the lock in the lower right corner of your browser window. The URL in the address bar will also change from http:// to https:// indicating that the page is secure.
Please read our privacy policy for more information.

Do you offer gift certificates?

Not at this time, but we are working on allowing people to buy online gift certificates for themselves or for others.

I don’t have a credit card. Can I mail in my payment?

Yes. There are two steps to this process:

• Email us at socks@socksmith.com and let us know the items you want to order and inform us that you will be mailing in payment. From there, we will be able to hold your items for a period of 2 weeks. If we don’t receive payment by then, your items will go back into inventory.
  
• Proceed to check out as normal and go to the last page where it’ll calculate shipping in the cost. Print that page out and mail it with payment to:

Socksmith.com
1515 Pacific Ave.
Santa Cruz, CA 95060

We will email you once we’ve received payment and ship out your order.
The forms of payment we accept are money orders. We do not accept checks.

Do you accept international orders?

Currently, we only accept orders from the U.S., Canada, and the United Kingdom. We are working on opening up orders to other countries and payments will only be accepted via Paypal. Stay tuned for more.

What are your shipping options?

We ship all orders via the United States Postal Service. At checkout, you have the option of selecting First Class shipping or Priority shipping.
First Class shipping generally takes between 2-5 days to arrive. Depending on the number of socks ordered, the total cost for shipping and handling will be anywhere from $2.50 to $4.00.
Priority shipping takes between 2-3 days to arrive. Again, depending on the number of socks ordered, the total cost for shipping and handling will range from $5.00-$9.00.
As of right now, we do not rush or overnight orders.

We do not currently provide tracking numbers for packages, but we are working on fixing that.
We ship out items Monday through Friday, excluding holidays and weekends. If you place an order Friday afternoon, it will ship out the following Monday. Generally, most orders ship out within 24 hours.

What is your return policy?

If you are unsatisfied with the hosiery product for any reason, or if there is a manufacturer’s defect, you have 100 days from the date of delivery to return the item to us. You must email us if you want to return an item. Please include your name, order number, and order date so we can verify your purchase. You also must state the reason for your return, be it defect or a change of mind. We will email you back to confirm that we are expecting your return.

Once we have received your return, we will refund you the price of the item. We will not refund you the original shipping cost or the cost of shipping back the return. You will be emailed once you have been refunded.
Unless the item is a defect (ie. Hole in the toe on the first wearing), we cannot accept back any item that has been worn or removed from the original packaging. If you simply want to exchange for another pair of the same item, we are happy to ship that to you free of charge.
Please mail all returns to:

Socksmith.com
ATTN: Returns
1515 Pacific Ave.
Santa Cruz, CA 95060